In March, Carl’s Jr CEO Andy Puzder expressed an interested in adopting more automated technology in his restaurants after learning about Eatsa, the mostly-automated San Francisco based healthy fast food joint.
Pizza Hut in Japan will be the first major chain to utilize robots to actually serve customers in its pilot program later this year.
According to the Wall Street Journal, the company has ordered several models of Pepper, a humanoid robot that is also being tested in the cruise and airline industries, to take orders and accept payment.
To place an order, customers can simply say hello to Pepper to begin the process.
They can either tap an icon within the MasterPass digital wallet app through their phone or scan a QR code on a tablet the robot holds.
As the customer orders, the robot responds by lighting up and using hand gestures- just like a real human.
Pepper is also equipped with facial recognition software so he can “Judge a customer’s mood and perhaps offer add-on products, trying to capitalize on how the customer is feeling.” Each model of the robot costs about $1,600- making him an effective cost-cutting measure if the bot were to be rolled out in lieu of hiring human labor.